Terms and conditions

1. Services

The company provides executive chauffeured passenger transport in Uruguay: airport transfers, trips to the interior, hourly hire, city tours and event services (weddings, quinceañeras, corporate and others).

2. Request, quote and confirmation

• The form on this website is a quote request: sending it is not a booking and has no cost.
• The company replies by email with a quote stating the service, date, vehicle and final price.
• The booking is confirmed when the customer accepts the quote through the link received. From then on these terms apply, including the cancellation terms.
• The company may decline a request due to lack of availability or any other justified reason, at no cost to the customer.
• Online requests require at least 2 hours' notice. For urgent services, the customer can contact the company via WhatsApp.

3. Price

• Prices are in Uruguayan pesos and include any applicable taxes.
• The quoted price covers the route, date, duration and vehicle stated. Extra stops, route changes, additional hours or waiting time beyond the included time are quoted separately.
• Night services may carry a surcharge, which is then already included in the quote.

4. Payment

Payment can be made in cash, by card, by bank transfer or, for corporate customers with a prior agreement, on account. The method and timing of payment are agreed with the company when the service is confirmed.

5. Cancellations and changes

• The customer may cancel free of charge up to 24 hours before the service time.
• Cancellations with less than 24 hours' notice are charged 50% of the price.
• Cancellations with less than 2 hours' notice, or passenger no-shows, are charged the full price.
• Changes to the date, time or route are subject to availability and may change the price.
• If the company cancels a confirmed service, it refunds the full amount paid or, if the customer prefers, reschedules the service at no cost.

6. Punctuality and waiting time

• For airport pick-ups, the company tracks the flight and the chauffeur waits free of charge for up to 60 minutes after the actual landing.
• For all other services, free waiting time is 15 minutes from the agreed time.
• Additional waiting time is charged in 15-minute blocks at the vehicle's hourly rate.
• The company is not liable for delays caused by traffic, weather, road closures or other causes beyond its control, although it will do its best to keep the agreed time.

7. Passengers, luggage and conduct

• Each vehicle has a maximum passenger and luggage capacity, shown when booking. For safety, passengers or luggage beyond that capacity are not carried.
• Minors must travel with the child restraint systems required by law. The customer must request them when booking.
• Travelling with pets must be agreed with the company in advance.
• Smoking or using illegal substances inside the vehicle is not allowed.
• The customer is responsible for damage or unusual dirt caused by passengers, and the company may charge the cost of cleaning or repair.
• The chauffeur may refuse to start or continue the service if a passenger endangers the safety of the trip.

8. Lost property

Items left in the vehicle are kept for 30 days and can be claimed via jgarretaremises@gmail.com · +598 94 832 388. The company is not responsible for valuables not handed to the chauffeur.

9. Liability

Vehicles carry the mandatory insurance and chauffeurs hold the licences required by law. The company's liability is limited to providing the contracted service under these terms, without prejudice to the rights granted to consumers by Uruguayan consumer law (Law 17,250).

10. Personal data

Personal data provided by the customer is processed according to the Privacy policy, which forms part of these terms.

11. Changes to these terms

The company may update these terms. Changes apply to requests sent after publication; services already confirmed are governed by the terms in force when they were confirmed.

12. Governing law and contact

These terms are governed by the laws of Uruguay. Any dispute will be submitted to the competent courts of Montevideo, without prejudice to consumer rights.

For questions or complaints, the customer can write to jgarretaremises@gmail.com · +598 94 832 388.